common questions

Latvia, Lithuania, Estonia and Germany.

No, the shipping cost is added.

Email with a tracking number/link.

Varies by country. Your order may take 2-3 days to pack and prepare for delivery from our warehouse.

We do not pay for the return transport, so you as the customer are responsible for the return transport cost" translates into Swedish as: "We do not pay for the return transport, so you as the customer are responsible for the return transport cost.

If you wish to return your product for any reason, we have a 30 day return policy from the date you received your items. The product must be in the same condition as when you received them and in their original packaging for us to accept the return. Follow these steps kindly.

1. If there is no return form in the package you received, you can go to your order confirmation email and download and print a return form.
2. Fill in all the information in the return form.
3. Put the completed return form in the package, attach the return shipping label to the package and send the product back to us. Always ask for a receipt when you return goods to us. It may be needed for future reference.

Once your returned goods have been received at our warehouse, they are checked and inspected. Once approved, the refund will be sent using the same method as the original payment. This can take up to 30 days depending on the situation and conditions of the return.

If you have received the wrong item, we apologize for the error. We kindly ask you to contact our customer service and explain your case, including the article number and any pictures if possible. Don't forget to include your order number. We will review all the information you have provided and get back to you within 72 hours.

Yes, please contact our customer service.

We sincerely hope you love your products, but if for any reason you want to return them, we have a 14 day return policy from the day you received your order.

We apologize if the product you want to buy is sold out. You can sign up to receive a notification as soon as the product is back in stock.

No, unfortunately it is not possible. Once your order is placed, it is placed in the queue for packing and delivery.

No, not at the moment.

When your order is received, an email is automatically sent.

It depends on your location/country. We offer Visa, Mastercard, Apple Pay and Amex.

Depends on the product weight. See at checkout.

You may be able to find our resellers on our resellers page on this website.